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Customer support

Customer Service Model

We offer an "Iron Triangle" service model, ensuring regionally dedicated teams address customer needs. Our product managers, deeply versed in our offerings, collaborate with sales to craft tailored solutions. Backed by a technical team, we prioritize customer-driven innovation, agile project management, and efficient operations to meet client demands swiftly and effectively.

  • Regional Sales and Marketing

    Specialized sales teams are dedicated to client needs across regions

  • Product Team

    Product managers with deep product insights partner with sales for customized solutions

  • Technical Team

    Customer-driven technical support with project-based efficiency and rapid response

FAQ

  • Product related questions

  • Storage and expiry date

  • Ordering and prices

  • Documents and download

  • What is the purity and concentration level of the raw materials?

    You may refer to the COA of a specific product for product purity. The concentration levels vary in different batches, which are marked on the product bottle labels and provided in the COA that accompanies the shipment.

  • What are the appearances of raw materials?

    Lyophilized products are solid white powder (without dye), and non-lyophilized products are colorless transparent liquids.

  • What products does Fapon Biotech provide?

    Please find them through our products and solutions column on the website or ask for a product catalogue from our sales or marketing email (market@fapon.com).

  • If a product expires, can it still be used?

    It is not recommended due to no guarantee on the quality of expired products. Please purchase new products to use in experiments.

  • Where to check the product expiry date?

    The COA issued by Fapon provides the expiry date of a specific product and batch. You can download it from our website according to the batch number, article number, etc.

  • Do all bioactive proteins have fixed expiry dates?

    Yes. We determine expiry dates based on the physical and chemical properties of products.

  • How do I store the raw materials?

    The storage temperature of unlabeled raw materials is 4ºC, but some raw materials for labeling can be stored at -20°C. We recommend storing the antibodies according to instructions as their performances are not guaranteed if they are not stored as required.

  • How can I apply for free samples?

    Please contact us via market@fapon.com and fill the sample application form.

  • How can I place an order?

    You may contact your familiar sales representative of Fapon marketing team via market@fapon.com , or call 0086-769-22898886

  • What should I do if I need more information on a specific product?

    You can send your inquiry to market@fapon.com or call 0086-769-22898886.

  • How do I download the product COA?

    You can download it directly on our Product Center or ask for specific COAs via market@fapon.com , inquiring the article number, batch number and other information.

Still have questions?

If you have any question or need any support, please fill out the information below.

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Documents

Learn More

Videos

Learn More
  • 2-1.jpg
    Fapon 2024 ADLM Highlights Video
    2024-09-21
  • 2-2.jpg
    Fapon 2024 ADLM Booth Tour
    2024-09-26
  • 2-5.jpg
    Review Video of Fapon at Indonesia Hospital Expo 2023
    2024-09-26
  • 4-1.jpg
    Fapon Biotech Corporate Video
    2024-09-21
  • 2-6.jpg
    Fapon at Indonesia Hospital Expo 2023
    2024-09-26
  • 4-2.jpg
    Fapon Storytellers - Witnesses of Fapon's Growth
    2024-09-26
  • 1-1.jpg
    Fapon's Novel Protein-free Blockers and Heterophilic Antibody Interference Blockers
    2024-09-21
  • 3-4.jpg
    Shine i2000 Full Automated CLIA Analyzer
    2024-09-26

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